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The time now is Wed 14 Nov 2018, 17:41
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 Forum index » Taking the Puppy out for a walk » Misc
potential forum members not receiving activation email
Moderators: Flash, JohnMurga
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rockedge


Joined: 11 Apr 2012
Posts: 848
Location: Connecticut, United States

PostPosted: Thu 13 Sep 2018, 11:42    Post subject:  potential forum members not receiving activation email
Subject description: discussed on the IRC chat
 

while checking out the Puppy Linux chat with HexChat it has come to my attention there are people attempting to join the forum and not receiving an activation email to login.

how does one reach the admin is the question?
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13083
Location: Arizona USA

PostPosted: Thu 13 Sep 2018, 11:46    Post subject:  

That would be me.

Usually the problem is caused by their email client putting the activation mail in their spam folder.

In any case, I can't help if I don't know the name they used when they created their forum account.
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rockedge


Joined: 11 Apr 2012
Posts: 848
Location: Connecticut, United States

PostPosted: Thu 13 Sep 2018, 14:23    Post subject:  

I know its you! Very Happy
The user name was aledie I think. they said they did manage to send an email to the admin.
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ITSMERSH


Joined: 02 May 2018
Posts: 449

PostPosted: Thu 13 Sep 2018, 17:18    Post subject:  

Remember?

This is the problem I encountered, which was solved by the eMail address rockedge provided to me. I tried several different eMail providers, all failed (gmx.de, web.de, gmail.com to name a few).

Nothing in Spam folders also!

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RSH
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aledie

Joined: 10 Sep 2018
Posts: 8

PostPosted: Thu 13 Sep 2018, 23:37    Post subject:  

@rockedge, Flash: thanks a lot for your support! It works now.
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13083
Location: Arizona USA

PostPosted: Fri 14 Sep 2018, 11:56    Post subject:  

Aledie, I sent you a PM to let you know I'd activated your account. Did you get an email notice that you had a PM?
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aledie

Joined: 10 Sep 2018
Posts: 8

PostPosted: Fri 14 Sep 2018, 13:06    Post subject:  

@Flash, I never received an email notice about the activation (cannot be a problem with spam as in my email account I haven't activated the spam filter, all emails land in my inbox per default).

I just looked my nick up in the murga-linux member's list and saw that it had been activated, the login worked then.
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13083
Location: Arizona USA

PostPosted: Fri 14 Sep 2018, 13:34    Post subject:  

Ah, okay. You answered my followup question, which was: did you get the PM notice email when you didn't get the activation email?
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aledie

Joined: 10 Sep 2018
Posts: 8

PostPosted: Fri 14 Sep 2018, 14:04    Post subject:  

not a single email from murga-linux successfully landed in my inbox since the day I registered (some 3-4 days ago) Wink

well, an exotic email provider, but I also tried to register with my gmail.com address, same ...
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13083
Location: Arizona USA

PostPosted: Fri 14 Sep 2018, 14:41    Post subject:  

I use gmail. As far as I know, I get every email the forum sends me. If you're outside the U.S., maybe your country is blocking the forum's emails because we're a subversive lot. We use Linux.
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mikeb


Joined: 23 Nov 2006
Posts: 11193

PostPosted: Sat 15 Sep 2018, 05:45    Post subject:  

Quote:
I use gmail. As far as I know, I get every email the forum sends me. If you're outside the U.S., maybe your country is blocking the forum's emails because we're a subversive lot. We use Linux.


Hmm gmx.com did not get emails so thats germany out.... I cannot use india.com...seems banned for some reason.... testing my own domain which might be in Romania lol.....

Its lonely out there where we don't salute flags Very Happy

mike
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rockedge


Joined: 11 Apr 2012
Posts: 848
Location: Connecticut, United States

PostPosted: Sat 15 Sep 2018, 13:26    Post subject:  

who hosts the actual phpBB site and where is the Host?
It appears this mail server is blocking connections to some of these other mail servers. I know that UK and US based ISP's seem to work. That German mail servers are being blocked is strange.

Or the phpBB email generation no longer works 100%.

I have heard the arguments that it would be very hard or impossible to upgrade the forum software. I do not agree and after researching what would be involved it doesn't look that that way.
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aledie

Joined: 10 Sep 2018
Posts: 8

PostPosted: Sat 15 Sep 2018, 14:43    Post subject:  

@web.de - a provider in Germany as popular as @gmx.com mentioned above) is out too... Fortunately many Germans are into bigger dogs, so would just switch back to Suse/Kde...

Should be br-exit!? Very Happy
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13083
Location: Arizona USA

PostPosted: Sat 15 Sep 2018, 14:53    Post subject:  

rockedge wrote:
who hosts the actual phpBB site and where is the Host?

It used to be in Arizona. I don't know if it still is.
Quote:
...I have heard the arguments that it would be very hard or impossible to upgrade the forum software. I do not agree and after researching what would be involved it doesn't look that that way.

It would be hard. Nobody said it would be impossible. A few things might get broken and the forum would probably have to go down for days or even weeks. It's a lot to ask of John Murga, especially since the forum seems to be working pretty well with only a few inconsequential quirks and one not so inconsequential one. There's no guarantee that upgrading the forum will fix the activation email problem. We need to figure out the reason for that problem first.
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rockedge


Joined: 11 Apr 2012
Posts: 848
Location: Connecticut, United States

PostPosted: Sat 15 Sep 2018, 16:24    Post subject:  

the upgrade idea is only a potential move. The forum overall is working pretty well.
I have done migrations like this before and with the tools phpBB developers provide to convert the database and it maybe possible to do a database .sql dump and setup the newer forum code without shutting down this one at all until the newer version is ready and the sql dump is imported. Side by side development.

I also think the problem is centered around the mail server that the forum is using to actually send the email. Is it a private server or a commercial host?
anyway that is most likely where the problem is
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