How to disable internal dialup modem? [SOLVED]

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Sky Aisling
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How to disable internal dialup modem? [SOLVED]

#1 Post by Sky Aisling »

Other than taking a hammer to the machine...
How is a defunct internal dialup modem disabled?

Machine is Toshiba Satellite 1415-S115 512 mb RAM
System is Lucid Puppy-520

Thank you for any assistance...
Last edited by Sky Aisling on Fri 03 Aug 2012, 03:48, edited 1 time in total.

Dewbie

#2 Post by Dewbie »

When you set up PupDial, there should be an option to check a box to probe for external modems. Have you tried this?

Also, is your internal modem built into the motherboard, or is it a separate card?

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Sky Aisling
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How to disable internal dialup modem?

#3 Post by Sky Aisling »

Hello Dewbie,
When you set up PupDial, there should be an option to check a box to probe for external modems. Have you tried this?
Yes
Also, is your internal modem built into the motherboard, or is it a separate card?
I don't know. What tool do I use to find out this information?

Edit: Looks like the internal modem is a separate unit from the motherboard.
What appears to be a modem is behind a access panel on back of machine.
Unit is fastened by two screws and what looks like a plug in cable.
When I remove the modem, is there anything I need to do with software adjustment? bios?
When I remove the modem, is there anything I need to do with hardware adjustment?

Dewbie

#4 Post by Dewbie »

Sky Aisling wrote:
I don't know. What tool do I use to find out this information?
You have to open the case and look.
But you need to know what to look for.

Dial-up jacks have 4 pins.
Ethernet jacks have 8 pins.
So pay attention; don't mistake one for the other.

If a dial-up jack is soldered directly into the motherboard, then the modem is onboard and can't be removed.

If a dial-up jack is on a separate circuit board with pins that plug into a socket in the motherboard, then it's a card, and can be removed.
In this case, just remove it, restart Puppy and re-run PupDial.

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Sky Aisling
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How to disable internal dialup modem?

#5 Post by Sky Aisling »

See edit note in above post.

I have removed the modem.
There is a fold out paper with information attached.
URST 1081
"Telepermit, This Toshiba modem xxxxx my be connected to the Telecom network"
The cable to the modem appears to have two pins.

I restarted machine and initiated Pupdial.
Here is the Pupdial Connection Log message:
--> WvDial: Internet dialer version 1.53
--> Cannot open /dev/ttySL0: No such file or directory
Also, dmesg last entry says:
phy0 -> rt2500pci_set_device_state: Error - Device failed to enter state 1 (-16)

Dewbie

#6 Post by Dewbie »

Sky Aisling wrote:
The cable to the modem appears to have two pins.
If you look at a telephone wall jack, it should have 4 pins.
Those are the kinds of pins that I'm referring to.

Is your external modem physically connected to the computer?
Have you checked the external modem option-box in the PupDial menu?
Have you re-probed with PupDial after doing the above?

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Sky Aisling
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How to disable internal dialup modem?

#7 Post by Sky Aisling »

if you look at a telephone wall jack, it should have 4 pins.
Those are the kinds of pins that I'm referring to.

Is your external modem physically connected to the computer?
Have you checked the external modem option-box in the PupDial menu?
Have you re-probed with PupDial after doing the above?
Yes, telephone wall jack has 4 pins
Yes, external modem connected to machine
No, haven't checked the external modem option-box in PupDial menu.
Yes, I have re-probed with PupDial except for the option-box check.
(will check option-box now)

EDIT: Where is *option box* in PupDial menu? Nothing listed as *option box*.

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Sky Aisling
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How to disable internal dialup modem?

#8 Post by Sky Aisling »

Here is screenshot of Pupdial modem selection.
Says modem was detected.
Attachments
pupdial1.png
(163.89 KiB) Downloaded 1059 times

Dewbie

#9 Post by Dewbie »

EDIT: Where is *option box* in PupDial menu? Nothing listed as *option box*
That was just a figure of speech, not a literal description.
Says modem was detected.
The Modem Internet Dialer box should show that, but it's being covered by another box in your screenshot.

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Sky Aisling
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How to disable internal dialup modem?

#10 Post by Sky Aisling »

A quick background on this issue:

This isn't my machine. I help a friend out who is new to computers and only has dialup access where he lives.

His external modem was working fine until he had a power surge that came through the telephone lines. His modem was fried. He purchased the same brand and type of modem again plus a UPS battery backup/surge protector.
Now, we are having dialup issues. It appeared that the system is recognizing the internal modem (which no longer has tech support) at bootup. I hoped by removing old modem the new modem would have a chance of being detected. Hence this thread.

The machine and system seem to be working fine. I did fschk and tested the wifi functions all seem ok.

Edit:
It's late here. I'm going to "sleep on it". and take a look again in the a.m.
Thank you for your input, Dewbie, I'll ponder your words again in the morning.
Sky

Dewbie

#11 Post by Dewbie »

Sky Aisling wrote:
A quick background on this issue...His external modem was working fine until he had a power surge that came through the telephone lines. His modem was fried. He purchased the same brand and type of modem again plus a UPS battery backup/surge protector.
Now, we are having dialup issues.
This should've been disclosed in the first post. :?

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Sky Aisling
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How to disable internal dialup modem?

#12 Post by Sky Aisling »

Hello Dewbie,
Gosh, I didn't think it made any difference? :oops: The machine and system checked out ok after I did the disc check and tested the system and restored his settings and personal files.

Taking the old modem out of the machine assures that only one modem is the center of interest. I guess I can call the thread solved in that we successfully disabled the dialup modem for this particular machine?

Dewbie

#13 Post by Dewbie »

Gosh, I didn't think it made any difference? :oops:
Context is everything.
I guess I can call the thread solved in that we successfully disabled the dialup modem for this particular machine?
That's your call.
Then, if the new external modem doesn't work properly, you might want to start a new thread.

But do mention the surge up front; it could've caused any number of internal problems that prevent the external modem from working properly.

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Sky Aisling
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How to disable internal dialup modem?

#14 Post by Sky Aisling »

I am way out of depth on this one.
How would the surge affect the new external modem?
The newly purchased external modem is not working correctly.
That's why I thought maybe if I disabled the old internal modem I could narrow down the issue.
The first external modem worked fine right out of the box.
(Both external modems are same brand and specs.)

Dewbie

#15 Post by Dewbie »

Clarification:
But do mention the surge up front; it could've caused any number of internal problems in the computer that prevent the external modem from working properly.
Last edited by Dewbie on Thu 19 Jul 2012, 05:26, edited 2 times in total.

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Sky Aisling
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How to disable internal dialup modem?

#16 Post by Sky Aisling »

Dewbie writes:
But do mention the surge up front; it could've caused any number of internal problems in the computer that prevent the external modem from working properly.
For example: what kind of problems?
And, can they be fixed?

Dewbie

#17 Post by Dewbie »

For example: what kind of problems?
The surge could've fried some of the computer's circuitry.
And, can they be fixed?
I wouldn't bother; it would cost less to buy a used computer.
But let's not get ahead of ourselves.
How about testing that external modem with another computer?

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Sky Aisling
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How to disable internal dialup modem?

#18 Post by Sky Aisling »

Dewbie Writes:
But let's not get ahead of ourselves.
How about testing that external modem with another computer?
Ah! excellent idea. I have several vintage machines that can carry Puppy-520 which is the system on the machine in question. I'll set one up tomorrow and give the new modem a try.

News at 11:00.

Thank you, Dewbie.

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Karl Godt
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#19 Post by Karl Godt »

I have one external BB modem for the "normal Tower/desktop pc" and one internal for a netbook .

Both use the kernel driver named "option.ko" .

Whenever i need to now which port(s) the option driver has attaced to i do a

Code: Select all

dmesg | grep ttyUSB
even for the internal one
( don't know if its onboard with http://en.wikipedia.org/wiki/PBGA or in a socket or attaced mini-card )

that usually show something like this :
[17118.675469] usb 1-4: GSM modem (1-port) converter now attached to ttyUSB0
[17118.676902] usb 1-4: GSM modem (1-port) converter now attached to ttyUSB1
[17118.688989] usb 1-4: GSM modem (1-port) converter now attached to ttyUSB2
so even " inbuild " with a slot for the SIM card my driver claims USB associations .

If the modem would be defect, i guess i would find some info in /var/log/messages, the dmesg command without grep filter or /tmp/bootkernel.log issued by the kernel .

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Sky Aisling
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How to disable internal dialup modem?

#20 Post by Sky Aisling »

Results of Modem Test

Modem:Wintec-FileMate-56-k-ModemCX

Machine in question: Toshiba Satellite 1415-S115, 512 RAM
Operating System: Puppy-520 Live CD
Kernel: 2.6.33.2 (i686)
SeaMonkey 2.0.11
Machine has internal modem which no longer has supported driver.
This machine was running the external modem with no issues until a power surge.*
The external modem appeared to be fried.
We bought a new modem same brand as old modem. (Wintec-FileMate-56-k-ModemCX)
We also bought a USP battery/surge protector backup.

*The operating system PRIOR to the surge was a full install on the HDD.
I cleaned off the HDD using GParted.
I ran fschk, pfix=RAM, and several other cleanups that I don't remember now.
I replaced only the lupu save file (I had made a backup prior to the incident) onto the HDD.
I am having him run the OS from a Live CD.

Modem Wintec-FileMate-56-k-ModemCX doesn't respond. (see above thread)

___________________________________________________________________________________________

Modem: Wintec-FileMate-56-k-ModemCX
Responds with no issues to:

Toshiba Satellite 2805-S401, 256 RAM
Puppy 4.3.1 frugal install on HDD
Kernel 2.6.30.5 (i686)
SeaMonkey 2.10
Pupdial:
String 2 ATZ
String 3 ATQ0V1E1 S0=0&C1&D2+FCLASS=0
ttyACMO
auto connect
_____________________________________________________________________________________________

Modem: Wintec-FileMate-56-k-ModemCX
Doesn't respond to:

Dell Inspiron 5100
Puppy 520 on USB Drive (SanDisk Cruzer Blade 4gb)
SeaMonkey 2.0.10
Kernel 2.6.33.2 (i686)
Pupdial:
String 2 ATZ
String 3 ATQ0V1E1 S0=0&C1&D2+FCLASS=0
ttySL0
auto connect and stupid mode

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