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 Forum index » House Training » Users ( For the regulars )
Westpac Bank login problem (Solved)
Moderators: Flash, Ian, JohnMurga
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Mercedes350se

Joined: 16 Apr 2008
Posts: 743
PostPosted: Thu 07 Jun 2018, 22:33    Post subject:  Westpac Bank login problem (Solved)
Subject description: palemoon out: seamonkey in		  
Since the IT wallahs decided to change the login page on June 1, 2018 I cannot login using my 5.2.8 frugal install and palemoon 27.9.2

What can I do?

EDIT: Page in question:

https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false
Last edited by Mercedes350se on Fri 08 Jun 2018, 22:48; edited 1 time in total
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 13081
Location: Arizona USA
PostPosted: Thu 07 Jun 2018, 23:25    Post subject:  
Try a newer (more recent) browser if you can find one that's easy to use in your version of Puppy. Or you can try a newer version of Puppy, booting it from CD, to see if the browser it comes with will work.
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8Geee


Joined: 12 May 2008
Posts: 1714
Location: N.E. USA
PostPosted: Thu 07 Jun 2018, 23:44    Post subject:  
You may need to alter some settings in the palemoon browser.
My firefox27 did reach the page, and its using 256-bit security.

In about config enter ssl in search bar. Make sure everything labled 256-bit is true, and all others false.

Then look at the TLS entries. The minimum should be 2 and maximum 3.

repeat using search term tls.

Close the browser then reopen. Settings should be changed.

HTH
8Geee
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bigpup


Joined: 11 Oct 2009
Posts: 11249
Location: Charleston S.C. USA
PostPosted: Fri 08 Jun 2018, 14:44    Post subject:  
From their help.
https://www.westpac.com.au/faq/forgotten-password/
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I have found, in trying to help people, that the things they do not tell you, are usually the clue to solving the problem.
When I was a kid I wanted to be older.... This is not what I expected Shocked
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RickGT351

Joined: 27 Sep 2011
Posts: 212
Location: Auckland, New Zealand
PostPosted: Fri 08 Jun 2018, 19:20    Post subject:  
Palemoon usually has an updater function. It's in the Internet section of your Menu. Just click on Update Palemoon and problem solved
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Mercedes350se

Joined: 16 Apr 2008
Posts: 743
PostPosted: Fri 08 Jun 2018, 22:45    Post subject:  
Thank you all for your input. It seems that palemoon, itself, is the issue. There is a Help section which details why some secure sites work with other browsers and not palemoon.

The palemoon developers, naively, believe that if we complain to the banks, depts, etc then they will change their server settings. Somewhere between nil and zero chance!

My solution was to download and install seamonkey 2.29.1, not the latest I know, but it works.
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p310don

Joined: 19 May 2009
Posts: 1252
Location: Brisbane, Australia
PostPosted: Sat 09 Jun 2018, 05:34    Post subject:  
Palemoon works to go to the link you have in the first post for me.

I cannot log on though. Give me your ID and password and I'll see if it logs on...

Razz Razz Razz
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Sylvander

Joined: 15 Dec 2008
Posts: 4399
Location: West Lothian, Scotland, UK
PostPosted: Sat 09 Jun 2018, 07:30    Post subject:  
p310don wrote:
Palemoon works to go to the link you have in the first post for me.

Same here.
My Palemoon version = 27.6.2 (32-bit)
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Mercedes350se

Joined: 16 Apr 2008
Posts: 743
PostPosted: Sun 10 Jun 2018, 00:00    Post subject:  
p310don wrote:
Give me your ID and password and I'll see if it logs on...Razz Razz Razz


Yeh, right!!

Getting to the page was not the issue. When I entered my login details it just threw me back to the login screen.
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p310don

Joined: 19 May 2009
Posts: 1252
Location: Brisbane, Australia
PostPosted: Sun 10 Jun 2018, 00:35    Post subject:  
Quote:
Yeh, right!!


Was worth a try right? (I'd bet some people would do it - that's how scams happen)

Quote:
Getting to the page was not the issue. When I entered my login details it just threw me back to the login screen.


I have the same issue sometimes with my bank. It'll work one time, and then won't work again. There is no record of an attempted login, which I get if I put in the wrong password.

I have that issue using both Firefox and Palemoon. I use an older Pup at work, and was using Firefox 45 ESR, which I figured was the issue. Switching to Palemoon latest solved the problem temporarily, but I have it every now and again still. I have never seen the issue using Chrome or Chromium.

I suspect the issue is at the bank's end rather than the user end, looking for the most popular Windows browsers...
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