Puppy Linux Discussion Forum Forum Index Puppy Linux Discussion Forum
Puppy HOME page : puppylinux.com
"THE" alternative forum : puppylinux.info
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The time now is Thu 21 Feb 2019, 10:33
All times are UTC - 4
 Forum index » Advanced Topics » Additional Software (PETs, n' stuff) » Network
Important info for any UK 'Puppians' who use TalkTalk...
Post new topic   Reply to topic View previous topic :: View next topic
Page 1 of 1 [1 Post]  
Author Message
Mike Walsh

Joined: 28 Jun 2014
Posts: 4643
Location: King's Lynn, UK.

PostPosted: Sat 13 Jan 2018, 21:06    Post subject:  Important info for any UK 'Puppians' who use TalkTalk...
Subject description: TalkTalk have introduced a new 'Scammer' filter.....without telling anyone!

Evening, all.

I feel a bit of a fool... Rolling Eyes

For several weeks now, I've been totally unable to use TeamViewer. Every time I fire it up, I keep getting the red 'light' (instead of the green one), and a message saying 'Not ready. Please check your connection...'

I haven't even been able to access the TeamViewer website, in order to download the new, 'native' version (which no longer uses WINE), so I could get on with building the new package.

It appears our ISP has been at the bottom of all this.

We're UK TalkTalk customers. Nearly a year ago, TalkTalk introduced a new feature, called 'HomeSafe', to block and/or control access to multiple websites, etc. It included a feature called 'KidSafe', which is for controlling what your children can access when online. This was 'on' by default.....and automatically blocked many perfectly innocent websites.....because the TalkTalk management considered them 'naughty'.

I had several months of having to reset this every month, until the system finally recognised that this was indeed what I wished it to do. We don't even have any children in the house.....


It now appears that TalkTalk introduced another new 'feature', called the 'Scammer Filter', sometime around the beginning of December. The main website was apparently the subject of a massive 'scammer' campaign over a year ago, the thrust of which was fraudsters from the Indian sub-continent attempting to persuade customers that they were having 'difficulties' with their accounts, and to get them to install TeamViewer in order that they could 'help' them with those 'problems'.....

We can all read between the lines as to what they were really up to!

The point being, however, that TalkTalk implemented this without informing anyone of the change.

I've had weeks of trying to chase up this issue on various forums. TalkTalk's 'LiveChat' feature is constantly 'unavailable', so I couldn't get any answers there. I finally joined TT's own user forum, to discover no end of complaints about the same thing.....including one from a chap who's a TalkTalk business customer, and provides a remote help service.....using TeamViewer. And this was despite TT being fully aware of his situation..!


For anyone else who's in the same situation as us, here's how you can get TeamViewer functioning again:-

1 ) Log into your TalkTalk account.

2 ) Click on the 'tab' row above the main page, where it says 'My Services'.

3 ) On the 'My Services' page, you'll see, below the 'HomeSafe' and 'KidSafe' controls, a new section; the 'Scammer Filter'. This is 'on' by default.

4 ) Click on the 'Off' radio button. A pop-up window will appear, warning of all sorts of dire consequences (you can ignore this!) After a few seconds of the Mozilla-like 'throbber' whizzing round in the centre of the temporarily greyed-out page, it will refresh itself.

5 ) Now you can try TeamViewer again, All things being equal, it will now be functioning as it should. Job done!

The TeamViewer website should also be accessible again.

Hope that's of some small use to some of you.

Mike. Wink

My 'Puppy' Packages

Back to top
View user's profile Send private message Visit poster's website 
Display posts from previous:   Sort by:   
Page 1 of 1 [1 Post]  
Post new topic   Reply to topic View previous topic :: View next topic
 Forum index » Advanced Topics » Additional Software (PETs, n' stuff) » Network
Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum

Powered by phpBB © 2001, 2005 phpBB Group
[ Time: 0.0310s ][ Queries: 13 (0.0045s) ][ GZIP on ]