There are a couple of different versions of Puppy 4.20 with the most visual difference being the "blinky" icon -- yours looks like a small television screen located in the lower right bar of your screen. I believe that tells me that you are using the "official" 4.20 release. I was using a derivative that has a few differences in it, but that's nothing we need to worry about yet. I also tried the official 4.20 on my buddy's machine and -- sound worked out of the box (until I ran the Alsa Sound Wizard, anyway).
The Alsa Sound Wizard changes your /etc/modprobe.conf file and I believe that is what caused our sound to "break" on these two Gateway machines. Of course, we still have to prove that to ourselves!
Before we do anything drastic, though, I want you to do a few more things for me. Boot from your LIVE CD, but as soon as you see the boot screen with this
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Puppy will boot automatically in 8 seconds...
boot:
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puppy pfix=ram
This causes Puppy to ignore your hard drive save file and acts like a fresh installation. After you see the desktop and calendar appear, I want you to reset (maximize) the sound levels -- using only sGmixer from the Menu and Alsamixer from the Console. Please, DO NOT RUN ALSA SOUND WIZARD this time.
Empty the trash, try you tube, play a CD -- test your out-of-the-box sound. Open the desktop Play icon and maximize sound there, too. Do you have sound?
If the answer is yes, I want you to copy the /etc/modprobe.conf file to a USB stick or another place on your computer's hard drive -- in sda2, perhaps? Shutdown Puppy 4.2 in the normal way but -- when it asks
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<SAVE TO FILE> <SAVE TO CD> <DO NOT SAVE>
If you do not have sound... well, either way, post back to me.
In my earlier days, I would simply start fresh from this point -- but I see you have Bon Echo added and we will try to keep those things when we fix this....
-Roy