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 Forum index » Taking the Puppy out for a walk » Misc
Linux is not Windows
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ardvark


Joined: 01 Jul 2013
Posts: 1010
Location: USA

PostPosted: Wed 07 Aug 2013, 21:40    Post subject:  

musher0 wrote:

Isn't that what the original open source business model was supposed to be?
The open source software itself is free, the user only pays for the manual,
the training and the support (if need be)? E.g. OpenOffice | LibreOffice.

The user can trust a forum that's supervised by the author (e.g. muCommander),
but as you say the level of skill in unmonitored forums is quite variable.

Besides, freedom never comes cheap. The lazies don't mind being serfs
to some monopoly, as long as they don't have to think on their own -- it's
too much work! Confused


Hi Musher...

I'm not sure what the original model looked like. I know that the Preamble of the GPL mentions this...

Quote:
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.


Whereas companies like Canonical, Red Hat and Linuxant have sought to make money developing Linux distributions and drivers, others have chosen to do this entirely free of cost. So, I don't think it's "cut and dried" in that respect.

Also, I don't think it's entirely out of laziness that folks seek support options. Most people are just average users with no experience in getting "beneath the hood" of a computer system nor do some have the ability and/or inclination to do so. If the Linux community started offering paid support options (not counting forums,) I think this could be one way we could start becoming competitive.

Others issues include software and driver quality (and vendor support) but that's for a different thread. Wink

Regards...
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session


Joined: 07 Feb 2011
Posts: 90
Location: Valley of the Sun

PostPosted: Thu 08 Aug 2013, 00:19    Post subject: regarding tech support  

I'll take this forum over customer service any day; the "regulars" here seem to offer more thoughtful solutions than the cookie-cutter answers you often get from tech support.

As for the article, mini-jaguar's right, Linux with all of its flavors can be extremely user-friendly; some would say GNOME hides more of its settings than Windows. Say what you want about GNOME 3, but it looks as coherent and pretty as Win8 and OS X.

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ardvark


Joined: 01 Jul 2013
Posts: 1010
Location: USA

PostPosted: Thu 08 Aug 2013, 03:46    Post subject: Re: regarding tech support  

session wrote:
I'll take this forum over customer service any day; the "regulars" here seem to offer more thoughtful solutions than the cookie-cutter answers you often get from tech support


Excellent point and that's something that shouldn't change! I have noticed this in other Linux forums as well. Smile

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musher0


Joined: 04 Jan 2009
Posts: 4255
Location: Gatineau (Qc), Canada

PostPosted: Tue 13 Aug 2013, 15:59    Post subject:  

@ardvark

Thanks for the additional info on GPL'd software. I hadn't really noticed the possibility of variance.
And true, some users just don't know where to start or where to ask, and that's anxiety Crying or Very sad rather than laziness. Laughing

BFN

musher0

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ardvark


Joined: 01 Jul 2013
Posts: 1010
Location: USA

PostPosted: Wed 14 Aug 2013, 23:42    Post subject:  

musher0 wrote:
@ardvark

Thanks for the additional info on GPL'd software. I hadn't really noticed the possibility of variance.
And true, some users just don't know where to start or where to ask, and that's anxiety Crying or Very sad rather than laziness. Laughing


No problem Smile

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