Next puppy will have a "special secret app" that as soon as someone posts in the forum another 3-words-bug ("Is not working"), will connect to a "developer's computer" so the developer can monitor what is happening in your machine that is not happening in his/her.
So "magically" will figure out why something tested extensively by him/her and many other users, is not working in your specific case.
Till the next puppy version however will be helpful to provide some more info other than "is not working". _________________ Kids all over the world go around with an XO laptop. They deserve one puppy (or many) too